hosted voice with advance call blocking and bypass of calls - berkshire telephones

Berkshire Telephone Systems
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Option 3: 03 number to enable greater control of incoming calls.

Advance features include:

 
  • Whitelists - example allow your staff to bypass call queueing and route directly to reception
 
  • Blacklists - example enables you to bar calls from specific numbers or play a message to specific callers before rerouting their call
 
  • Advance call routing:  example GP practices can give options to allow patients calls to be routed directly to the pharmacy that is dealing with their prescriptions i.e 1 routes to boots, 2 routes to lloyds ect.
for hosted voice we recommend the polycom VVX411 as the standard phone
Hosted Voice is routed through lines such as Broadband instead of conventional telephone lines

Benefits of Hosted telephony include -

  • Grow or reduce your phone set-up as your business changes
  • Stay up to date, as upgrades in technology can be added without new hardware needing to be purchased
  • It is extremely flexible and enables you to Divert calls quickly and easily to another site, mobile numbers or home numbers
  • Link sites including home workers seamlessly to your main phone system
  • option for free telephones
 

For more information on Hosted Voice and how we can help you - please either use the contacts form below or telephone 01491 682 552
choice of cordless or desk phones
Standard phone choice

Polycoms VVX411 desk phone, other phones available

Other features avaible include:

Softphones
Call queuing per user
Call Recording
Flexible and Reliability
Allows working from mulitply locations
Reliable
HD Voice
Add more users with ease

Cost Effective
Competitive pricing
Low cost calls
Option for inclusive calls

Included with your phone
Each extension: (Includes 2000 minutes to Local and National destination, and 2000 minutes to Mobiles) Minutes are pooled across the account.
Each extension includes a 3 or 4 extension number
Each extension includes a DDI Number
Call Groups
Choice of liceneses for more advance features
IVR, Menu Options
Call Queue
Time of Day Routing
Voicemail to Email
Central Contact Directory
Outbound Number Presentation
BLF Function
3 Way Conference Call
Call Transfer

how we connect hosted voice telephones, simple guide
Contact / Enquiry Form

more info
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Email: Please use the form on the Contact Us page
address
31 Bridle Path, Woodcote
Reading, Berkshire, RG8 0SE
Telephone 01491 682 552

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